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Lack of customization is costly
Today’s shoppers want a personalized experience which spans both online and offline touchpoints.
Get unique insight into your customers and act in real-time to incentivize positive customer behaviors.
Collect data across every customer touchpoint and use this insight to benefit your marketing, leasing, retail and operations teams.
IQ Engage gives your entire organization the one customer-centric view required to effectively improve customer satisfaction, loyalty and sales.
Get a clear understanding of your customers from their demographics, behaviour, product preferences and real-time geo-location and send high impact discounts and rewards that increase spend.
IQ Engage uniquely features IQ Touch, the industry’s only connected device that collects, analyses and shares customer engagement data from physical store and online touchpoints.
CRM
Obtain contextual insight into customers preferences, behavior and location.
Connected Devices
Collect and share customer engagement data with staff to improve the shopper’s experience.
Fraud Management
Identify and stop potential fraudulent redemption activity in real time.
Data Integration
Enrich customer profiles with data from third-party systems such as from POS and ecommerce systems.
Customer Loyalty
Provide highly personalized offers and rewards to customers across multiple touchpoints.
How to attract shoppers and transform your shopping mall into a multichannel retail destination.
Launch customer loyalty programs in days, not months
Improve operational efficiencies and time to market
Add new tools and data on the fly yourself
Integrate seamlessly into your existing IT ecosystem
Use context to improve decision accuracy across the organization
Connect data from across physical and online customer touchpoints
Ensure consumer data privacy and regulatory compliance
Automate manual customer engagement and data management processes
