Straight answers for destination operators.

Coniq is the loyalty and customer-data platform built for retail destinations, malls, outlets and mixed-use schemes. It powers loyalty in production today: members, offers, redemptions, and receipt scanning with our Coniq Scanners, plus POS and payments integrations for leading destinations at scale.

The point is the whole destination, not one store. Coniq unifies members, offers and transactions across every tenant, gives operators a destination-level view, and lets them run offers and show tenants the impact.

Coniq is built around the destination operator and the cross-tenant view, not a single brand's app or a generic promotions engine. A single-store loyalty app can only see its own shop; a horizontal rules engine gives you promotion logic but no understanding of a destination, its tenants or its footfall.

Coniq starts from the operator and landlord relationship: members, visits and transactions unified across every tenant, plus the ability to show tenants their impact. That destination-shaped data is the part competitors structurally do not have.

Yes, malls, designer outlets and mixed-use destinations are exactly who Coniq is built for. The platform powers loyalty for 188 retail destinations worldwide, reaching 107M shoppers across 7,500 brands in 28 countries.

Published operators include Mall of America, London Designer Outlet, APSYS, VIA Outlets and Summarecon Villaggio. Other customer work is kept anonymized.

We do not lead with AI as a headline; we deliver specific capability. In production today: the Coniq AI Agent, a shopper-facing assistant that answers questions about stores, opening hours, offers and directions in natural language, with agent dashboards that let operators manage and monitor it. AI also runs inside our internal support system, with retrieval-augmented answers, AI triage and AI-assisted replies.

Launching this quarter: AI-assisted content creation for operators, and the capacity to build custom, AI-native loyalty apps. In-the-moment real-time decisioning is our direction, the future we are building toward, not a claim that it is fully live today.

Yes, connecting destination data, including POS and payments, is core to how Coniq works. The platform ties transactions back to a known member in production today through receipt scanning with our Coniq Scanners, alongside POS and payments integrations.

In practice we connect your destination's data, POS, app, members and offers, to build one unified view across tenants. The exact integration path depends on your systems, which we scope during onboarding.

By tying identified members and transactions to visits and offers, so a campaign can be measured against a holdout rather than asserted. The goal is to turn footfall into attributable, incremental sales a tenant can see.

This matters commercially: where leases include turnover rent, the operator's income moves with tenant sales, so credible attribution is more than a marketing nicety. Industry evidence shows real-time, relevant offers can drive 15–30% incremental visit and spend lift.

Security and access control are built into the platform, for example, the modern offer-management tooling includes role-based access control (RBAC) and audit trails so you can see who did what.

Data handling is governed by our privacy notice, and customer work is treated as confidential and anonymized in anything public. We are happy to walk security and compliance teams through specifics during evaluation.

It depends on your data sources and integration scope rather than a fixed number, so we scope it with you up front. A demo can run on data shaped like yours quickly, while full integration timing follows the systems involved.

The shape of the work is consistent: connect your destination's data, unify shoppers across tenants, then run offers and prove impact. We would rather give you an honest, scoped timeline than a generic promise.

Destination intelligence is the emerging category of using a destination's whole-of-site data, every visit, member and transaction across every tenant, to decide the next best action in the moment, rather than reading it in next quarter's report.

It is the direction Coniq is defining and building toward, anchored in the loyalty and data we run today. You can read fuller definitions in our glossary.

Near term, launching this quarter: a redesigned modern operator platform and dashboard, AI-assisted content creation, and custom AI-native loyalty apps for operators. These build on what is already in production.

Longer term, our direction is real-time in-the-moment decisioning, destination intelligence and retail media, and loyalty data that AI agents can read and act on. We label these as direction deliberately, anchored in today's products, not presented as live.

Because AI assistants are starting to plan where people shop and act on their behalf, and a destination that is invisible or unreadable to them loses that demand. Eagle Eye noted in 2026 that most loyalty programs are not yet ready for AI agents.

Coniq's answer is foundational rather than a buzzword: clean, unified member identity and destination data that machines can read. That is the groundwork loyalty data that AI agents can read and act on is built on, and where our direction is pointed.