AI built specifically for retail destinations
Not generic AI adapted for retail. Coniq's AI is grounded in 15 years of specialist data and workflows built with the world's leading destinations. The AI Concierge is where it starts.
Turn destination discovery into conversation
Shoppers ask for what they actually want: a brand, a product, tonight's film, somewhere to eat, the next event, the way to the car park. The concierge answers in natural language, on the web or in-centre, from your destination's own content.
- Answers only from what you publish, and hands off cleanly when it can't
- Shows maps and storefronts inline, not just text
- Embeds on your website and in your app
Brands & products
“Where's Zara?” or “who sells running shoes?”, directed to the right unit with category awareness.
Restaurants & cafés
Where to eat, what's open late and which spots suit a family or a quick coffee.
Cinema & events
What's screening tonight and what's on this week, pointed to the box office to book.
Navigation & facilities
Parking, opening hours, accessibility, family rooms and the way to any store.
Offers
The offers you've published, surfaced the moment a shopper asks.
Loyalty, once signed in
Points, rewards and personalised answers, unlocked after a shopper signs in.
Store finder
Where's Zara?
Zara is on the upper level near the East entrance, between Mango and the escalators. Want me to point you to the nearest one from car park B?
Every question is a signal of intent
Each conversation is anonymous by default, and each one tells you something. Which brands shoppers ask for, what they can't find, when demand spikes. That intent data builds into a live read on what your destination's shoppers actually want.
What shoppers are looking for
Real demand in your shoppers' own words: the brands, products and services they ask for most.
Gaps you can't see today
The questions with no good answer, from a brand you don't carry to a service no tenant offers.
Demand as it moves
How interest shifts by day, season and campaign, so the centre team can act while it matters.
Connect the concierge to the Customer Platform
When a shopper signs in, anonymous intent joins a known profile in the Customer Platform. From there the concierge can personalise: recommend, remember and tie a conversation back to loyalty. Personal data is only ever used after sign-in.
Known profiles
Anonymous intent becomes part of a rich, consented profile the whole platform can use.
Personalised answers
Recommendations and replies shaped by what a shopper likes and has done before.
One view across the destination
Intent, transactions and loyalty for the same shopper, unified across every tenant.
Consent by design
Personal data stays gated until sign-in, tenant-scoped and governed throughout.
From shopper and sales data to the next commercial move
AI Insights reads shopper behaviour, transactions and cross-destination benchmarks together, then points to where the value is: commercial headroom, opportunity gaps, predicted performance and the next best action.
Commercial headroom
Where a category, tenant or segment is under its potential, and how much is on the table.
Opportunity gaps
Demand your destination isn't meeting yet, from a missing brand to an unserved shopper segment.
Predicted performance
How a campaign, tier or offer is likely to land, before you commit to it.
Next best actions
A ranked list of the highest-impact moves, in the language the centre team works in.
Benchmarks draw on the Coniq Intelligence Network: 107M shoppers, 7,500 brands and 188 destinations of aggregated, anonymised behaviour.
Every interaction makes the platform smarter
The four pillars feed one another. The concierge captures intent, the Customer Platform turns it into a known profile, loyalty deepens the relationship, and AI Insights reads the results to sharpen what the concierge does next.
AI Concierge
Captures what shoppers are looking for
Customer Platform
Turns that intent into a known profile
Loyalty Platform
Deepens the relationship and its value
AI Insights
Reads the results and sharpens what's next
What's running now, and what's next
We separate what's in production from what's launching this quarter and where we're heading. No roadmap dressed up as shipped.
The AI Concierge, deployed
Live in production for retail destinations, embedded on the web and in-centre, answering from each destination's own content across store, dining, events, offers and facilities.
Multiple languages
Shoppers ask in their own language and the concierge answers in kind, the same content behind every reply.
AI runs our own support
Coniq's internal support uses real LLMs in production: a RAG help centre, AI triage that routes requests and AI-assisted replies, grounded only in our own knowledge and hardened against prompt injection.
Loyalty for whole destinations
Members, offers, redemptions and integrated payments for leading malls and outlets, the cross-tenant view single-store tools never get.
The operator's view: every agent, conversation, knowledge source and satisfaction score in one place, with usage trending over time.
Concierge personalisation
Signed-in shoppers get answers and recommendations shaped by their Customer Platform profile.
AI-assisted content
Marketing teams generate on-brand copy, titles and image prompts in seconds, without a creative bottleneck.
A redesigned operator platform
A modern, responsive dashboard with real-time visibility into members, communications and transactions.
Insights recommendations across the network
Benchmark-driven next best actions that get sharper as more destinations join the intelligence network.
Next best action, in the moment
Turning each visit into a personalised action while the shopper is still engaged, not next quarter's report.
Custom builds for specific operators are confidential and shown anonymised by design. We can show you live examples under NDA.
One shopper, recognised across every visit
The concierge starts anonymous. When a shopper signs in, that intent joins a known profile the whole platform shares, so the next answer, offer and reward already fit the person asking.
Safe, governed AI for serious operators
Destination data is sensitive, and the operators running it answer to boards, tenants and regulators. Coniq's AI is built for that scrutiny: human oversight, real controls and a clear audit trail.
Human oversight
People stay in the loop. AI drafts, routes and recommends, and the team running the centre decides.
Grounded, not guessing
Retrieval over your own data, tenant-scoped, with no open web and no training-data answers.
Responsible AI
Your data is not used to train shared models without consent, and personal data stays gated until sign-in.
Security & access control
SSO, role-based access, encryption in transit and at rest, and the documentation procurement teams ask for.
Auditability
A full trail of who changed what and when, and answers that update the moment you update the source.
Built on infrastructure operators already trust
- Leading model providers
- Enterprise cloud
- Security & compliance partners
Named partners and certifications are shown to customers under review.
See what AI can do on your destination's data
A working demo of the AI that's live today, running on data shaped like your destination's.