Turn destination discovery into a conversation.
The AI Concierge is the shopper-facing agent that answers questions about the destination, opening hours, stores, offers, parking, grounded in your data, and captures anonymous intent as it goes.
Shoppers arrive with a question, not a search query.
“What’s open late?” “Where’s Zara?” “Any sales this weekend?” The AI Concierge answers those in plain language, grounded in the destination’s own store, offer and event data, so the answer is right and the shopper keeps moving through the place.
A single front door to the whole destination
One conversation covers what a shopper would otherwise hunt across a directory, a map and three signs.
Answers in conversation
Shoppers ask in their own words and get a direct answer, opening hours, facilities, what's on, no menus to dig through.
Store finder & wayfinding
Point a shopper to the brand they want and the nearest way to reach it, from the entrance or car park they're standing in.
Offers & events surfaced
Bring the right offer or event into the conversation at the moment a shopper is deciding where to go next.
Grounded, and honest
Answers come from the destination's own data. When the concierge doesn't know, it says so and points to guest services, rather than guessing.
Captures anonymous intent
Every question is a signal, what shoppers are looking for, when and where, feeding the customer platform without asking anyone to sign in.
A path into loyalty
When a shopper is ready, the concierge hands off to sign-in, so an anonymous question can become a recognised member.
Discovery on the front, first-party data on the back.
The concierge is the shopper-facing edge of the same system that runs loyalty, offers and customer data. The intent it captures flows into the customer platform; the offers and store data it draws on come back out of it. See the engineering behind it on the AI page.
Grounded AI, in production at Coniq today
The AI Concierge builds on LLMs already running in production in our own support system, hardened against prompt injection. See the AI page for exactly what's live today and what's launching.
See the concierge answer on your destination
A working demo grounded in data shaped like yours, stores, offers and events.