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Product · Loyalty platform

Reward shoppers everywhere they spend, not at one store.

Tiers, points and rewards, with one member identity across every tenant in the destination. The mechanics that turn a one-off visit into a returning member.

A loyalty member checking rewards on the Coniq app at an outlet village
The outcome

More returning shoppers, spending across more of the destination.

A single-store programme rewards loyalty to one brand. A destination programme rewards loyalty to the place, so a shopper who came for one retailer discovers, and spends across, the rest. That cross-tenant behaviour is the operator's growth engine.

+0%

paid loyalty members spend vs. free (McKinsey)

~0%

of retail spend still happens in physical stores

0%

of marketing budgets now go to loyalty (Antavo, 2026)

Industry evidence, not Coniq claims.

The mechanics

Everything you need to run a destination programme

The loyalty primitives, built for a place with many tenants instead of a single brand.

One member identity

A single profile per shopper across the whole destination, so earn, redeem and recognition follow the member from tenant to tenant, not from app to app.

Points, earn and burn

Members earn on spend wherever they shop and burn on rewards wherever they like. Spend in one store, redeem in another, with the operator setting the rules.

Tiers & status

Reward your highest-value shoppers with tiers that unlock better offers and experiences, the status that keeps members coming back to the destination, not a competitor.

VIP access

Give top tiers something money alone can't buy: early access, private events and reserved perks that make membership feel worth holding on to.

Rewards & redemptions

A catalogue of rewards members actually want, with redemptions captured cleanly so every reward links back to real behaviour.

Destination-wide recognition

Recognise a member the moment they engage anywhere in the destination, one profile that follows them across every tenant, not one siloed per store.

Grow the base

Advanced mechanics, when you're ready for them

Layer on the levers that grow the member base and the experiences members use every day, once the core programme is running.

Group goals

Set a shared target across the member base or a segment, a collective spend or visit goal that unlocks a reward, and turn individual loyalty into a destination-wide push.

Referrals

Let members bring in the next member. Referral mechanics reward advocacy and grow the base through the shoppers who already like the place.

Modern member experiences

Members earn and redeem through modern web and native experiences, including the capacity to build custom, AI-native loyalty apps for operators.

Connected to the till

The deep transaction integrations, where earning gets automatic

Receipt scanning gets a destination started. These integrations remove the scan entirely, so a member earns the moment they pay, and the operator sees full transaction data.

Card linking

A member links their payment card once, and qualifying spend earns automatically wherever they shop, no app to open, no receipt to scan.

Payment-linked loyalty

Loyalty rides on the payment itself, so earning and recognition happen at the point of pay. The lowest friction path from a transaction to a rewarded member.

POS integrations

Connect directly to tenant point-of-sale systems for full basket-level data, the complete picture of what was bought, not just that a shopper spent.

Coniq in-store devices

Where a tenant has no integration, Coniq in-store devices capture the transaction at the counter, so even unconnected stores feed the loyalty programme.

Card-linking and payments integrations run in production today. The more of the destination that connects at the till, the more of the programme runs without a shopper lifting a finger.

How members move up

From first visit to top tier

1

Join & get known

A shopper joins once and is recognised across every tenant, one identity, the whole destination.

2

Earn & redeem

Points accrue on spend wherever they shop, and rewards pull them back to discover more of the place.

3

Rise & return

Tiers reward the highest-value members with status and better offers, the reason to keep returning.

Proof, not promises

The loyalty backbone is in production today

Members, offers, redemptions, and card-linking & payments integrations, powering leading destinations at scale right now.

Tiers, points & redemptions in production Custom AI-native loyalty apps Next-best reward in real time = direction

See your members across the whole destination

A working demo on data shaped like yours, one shopper, every tenant.