The specialist platform built only for retail destinations.
Coniq is the intelligence, CRM, loyalty and engagement platform made for malls and outlets, not a single-store tool stretched to fit. Four commercial pillars, one platform, adopted at the pace that suits you. And it's live today.
Built for the whole place, not one store at a time.
Destination intelligence is what you get when every shopper, visit, offer and transaction across all your tenants is unified into one view the operator owns. No single retailer can see the place that way. Coniq can, because it has spent 15 years building only for malls and outlets. That specialist foundation, and the network of destinations already on the platform, make each new client valuable from day one.
Each answers a different commercial question
Every pillar stands on its own. Together they cover the destination end to end, from a shopper's first question to the operator's next move.
AI Concierge
“What are shoppers looking for?”Turn destination discovery into a conversation and capture anonymous intent as shoppers search for stores, brands, events and places to eat. Explore the concierge
Customer Platform
“Who are they, as individuals?”Turn anonymous visitors into known customers with rich profiles the operator owns, then run offers, campaigns and comms on top of that data. Explore the platform
Loyalty Platform
“How do we maximise lifetime value?”Points, tiers, earn and burn, VIP access and rewards, with one member identity and deep transaction integrations across every tenant. Explore loyalty
AI Insights
“What should the destination do next?”Benchmark against the best in the industry, find the biggest opportunities, and turn the numbers into a clear next move. Explore insights
The four pillars feed each other
They aren't four separate tools. Each pillar hands the next a sharper input, and the result loops back, so every shopper interaction leaves the whole platform a little smarter.
AI Concierge
Captures what shoppers are looking for
Customer Platform
Turns that intent into a known profile
Loyalty Platform
Deepens the relationship and its value
AI Insights
Reads the results and sharpens what's next
Start where it counts, add capability as you grow
You don't have to run the whole platform on day one. Most destinations start with one pillar and expand as the data compounds.
Start · AI Concierge
Add a conversational layer shoppers use to find stores, offers and events. It captures anonymous group intent from the first day, no sign-in required.
Expand · Customer Platform
Turn anonymous visitors into known customers: receipt scanning, transactions, offers, events, and comms across email, SMS, WhatsApp and agents.
Deepen · Loyalty Platform
Add points, tiers, earn and burn, VIP access and group goals, with deeper transaction integrations through card linking and POS.
Optimise · AI Insights
Combine your local data with network intelligence to benchmark performance, find the biggest opportunities, and decide what to do next.
It's not all-or-nothing. Each pillar works on its own and gets stronger as you add the next, so a destination can enter at the point that fits and expand on its own timeline.
The operator dashboard, not the idea of it.
Revenue, ATV and transactions broken down by brand and offer, with member demographics across the whole destination, the cross-tenant view tenants can act on. Hover to zoom in.
Specialist experience, with AI as the next evolution
15 years running loyalty for retail destinations, now being rebuilt on a modern stack with AI already in production in our own operations. Evidence Coniq is genuinely modernising, not a vision slide.
A redesigned operator dashboard and AI-assisted content creation are launching this quarter. AI runs in production in our internal support system today, real LLMs, hardened against prompt injection. The platform is the backbone; the modernisation is the proof.
See the four pillars on your data
A working demo on data shaped like your destination, not a generic pitch.