The World's Smartest Shopping Mall Agent
With Coniq Intelligence, every touchpoint becomes part of a customized journey designed to boost satisfaction and accelerate business growth.
Built on our unique data ecosystem, Coniq AI moves far beyond generic chatbots. It delivers smart recommendations, simplifies visit planning, and deepens loyalty engagement, all without requiring heavy digital infrastructure or even an existing loyalty program. Flexible and scalable, our solution adapts to your needs at any stage of maturity.
BASIC
Provides foundational intelligence that enhances the shopping experience for everyone, regardless of their loyalty status.
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Comprehensive center knowledge – store directories, opening hours, and general information
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Instant, accurate assistance – answers to questions like “Where’s the nearest Nike store?” or “What time does the food court close?”
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Enhanced shopper experience – guides visitors through the center with ease, improving their journey from arrival to departure
INTERMEDIATE
This tier moves beyond general center information to understand your shoppers behaviors.
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Deliver hyper-relevant content – Unlike generic AI, it recommends stores, offers, and events tailored to each shopper’s interests and history.
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Enhance the customer journey – Personalize experiences by understanding who your customers are.
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Drive Loyalty - Give customers feedback on how to hit the next loyalty tier, unlocking the best rewards
ADVANCED
An intelligent shopping companion that transforms a customer's visit from a simple trip into a seamless, rewarding journey.
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Personalized recommendations – tailored to each shopper’s behaviors and preferences
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Relevant offers & loyalty insights – highlights stores, promotions, and the best use of loyalty points
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Seamless booking support – Can assist with recommendations and even book reservations
Trusted by
We have evaluated most of the MarTech platforms available, and selected Coniq due to their dedication to our industry.
Craig Flannagan, Vice President of Marketing at Cadillac Fairview
Coniq is a strategic partner of VIA Outlets, offering both a cutting-edge technology platform and extensive loyalty expertise to shape and manage the highly successful Fashion Club. Through valuable data insights, VIA Outlets can engage customers with meaningful experiences.
Otto Ambagtsheer, CEO at VIA Outlet
AWR prides itself on delivering innovative, luxury experiences for our guests. Leveraging Coniq's technology has enabled us to understand and better serve our most valuable shoppers and has allowed us to elevate our loyalty offering
John Knight, Managing Director at AW Rostamani Lifestyle
Partnering with Coniq to develop the MOA Insiders® loyalty program has been a game-changer for Mall of America®. It's given our guests a seamless and rewarding experience, while creating new and meaningful ways for our retail, dining, and entertainment partners to connect with them. Coniq’s technology and support have helped us bring a more personalized, modern approach to guest engagement.
Matt McCormack, Digital Product & Loyalty Manager at Mall of America
Our partnership with Coniq enables us to combine cutting-edge technology with a highly personalized customer journey, ultimately driving increased engagement and satisfaction.
Stephanie- Alexandra Chartier, Group Head of Marketing at Wafi Group
Our collaboration with Coniq is aimed at enhancing how we engage with our shoppers and tenants. Through Coniq's innovative approach, we believe BTC VIP will allow us to better understand what drives our customers to shop in-store, giving us a competitive edge in the retail market.
Jaya Daniel , Senior Director of Marketing at Urban Edge
This strategic collaboration marks a significant milestone for Helsinki Outlet, ushering us in a new era of seamless integration and personalized customer experiences. We chose Wishibam and Coniq, as they are both committed to delivering innovative solutions that empower our Outlet Brand Partners.
Jenny Hollmen , Head of Marketing at Helsinki Outlet
