Learn how to implement a personalization strategy at your retail destination -

All-in-one Customer Engagement Platform

Empower your retail destination with the tools and data you need to deliver personalized, omnichannel customer engagement.

Understand, anticipate and engage with your customers

Put your customers at the heart of your business

Customer Data Platform

● Collect, analyze and integrate data from multiple sources in a single platform.
● Build a clear view of your customers, brands, and benchmark your marketing activities.
● Generate actionable insights from customizable dashboards.

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Multichannel Marketing

● Send targeted messages across multiple channels through email, SMS, and push notifications).
● Automate customer journeys for real-time communication and engagement.
● Optimize how and when to engage with shoppers to drive results.

Personalization

● Create dynamic customer segments based on shopper data such as purchase behavior.
● Personalize customer touchpoints based on where they shop and the rewards they redeem.
● Leverage demographic and locational data to enhance the customer experience.

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Loyalty Programs

● Create a loyalty program that is most effective for your mall and customers – points based, tiered, earn & burn, gamification etc.
● Manage member reward criteria tailored to your customers and allow brands to add offers.
● Drive repeat business with targeted offers based on customer behavior, increasing the frequency and spend of loyal shoppers.

Location Data

● Create geofences around your shopping center to drive foot traffic by sending real-time customer communication.
● Gain insights on customer behaviors and preferences with first party geolocation data analytics.
● Analyze customer visits and dwell time in target areas.

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Reporting and Analytics

● Create customizable dashboards and leverage actionable insights on your shoppers.
● Break down data silos and harness real-time analytics data from internal and external sources.
● Tailored reports for your mall including brand ATV and SPV, cross selling, engagement metrics, and point of sale data.

Policy and Privacy Management

● Manage and update your customer’s privacy policy.
● Easily alert shoppers to new agreements via app and email updates.
● Guaranteed data security compliance including CCPA and GDPR.

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Tech Integrations

Integrate numerous data sources with an extensive open API suite to remove data silos and gain a single-view of your customers.

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Drive foot traffic and increase customer spend using our solutions

Why use our customer engagement platform

Schnelle Bereitstellung

Launch customer loyalty campaigns in days, not months

Streamline Your Operations

Automate campaigns to improve operational efficiency

Benutzerfreundliche Funktionen

Easily self-serve elements of participation within the platform

Zukunftssichere Plattform

Integrieren Sie sich nahtlos in Ihr bestehendes IT-Ökosystem

Data driven decisions

Improve decision accuracy across the organization

Omnichannel-Engagement

Connect across physical and digital customer touchpoints

Protect your data

Secure data with guaranteed regulatory compliance

Increase brand loyalty

Pro-long your customer life-cycle through loyalty program

Learn more about Coniq's products and features