Learn how to implement a personalization strategy at your retail destination -

IQ Engage

Send hyper personalized offers that create repeat customers

Generate incremental sales by using shopper intelligence to personalize the retail experience

Lack of customization is costly

Today’s shoppers want a personalized experience which spans both online and offline touchpoints.

Get unique insight into your customers and act in real-time to incentivize positive customer behaviors.

Collect data across every customer touchpoint and use this insight to benefit your marketing, leasing, retail and operations teams.

IQ Engage

Generate more revenue from existing customers

How IQ Engage works for you

IQ Engage gives your entire organization the one customer-centric view required to effectively improve customer satisfaction, loyalty and sales.

Get a clear understanding of your customers from their demographics, behavior, product preferences and real-time geo-location and send high impact discounts and rewards that increase spend.

IQ Engage uniquely features IQ Touch, the industry’s only connected device that collects, analyzes and shares customer engagement data from physical store and online touchpoints.

Power capabilities for you in one solution

CRM
Obtain contextual insight into customers preferences, behavior and location.

Connected Devices
Collect and share customer engagement data with staff to improve the shopper’s experience.

Fraud Management
Identify and stop potential fraudulent redemption activity in real time.

Data Integration
Enrich customer profiles with data from third-party systems such as from POS and ecommerce systems.

Customer Loyalty
Provide highly personalized offers and rewards to customers across multiple touchpoints.

Get ready for the new world

How to attract shoppers and transform your shopping mall into a multichannel retail destination.

The benefits of IQ Engage

Unify customer data across online and offline channels – emails, mobile, website, social

Accelerate time to value by responding faster to customer behavior and attitudes

Improve customer segmentation and level of personalization

Deliver tailored customer experiences across all customer touchpoints

Automate the manual process of creating and delivering personalized experiences

Maximize existing tech investment by integrating data into other business systems

Use the IQ platform for Total Customer Engagement

Why use our Customer Engagement Platform

Rapid deployment

Launch customer loyalty programs in days, not months

Faster time to value

Improve operational efficiencies and time to market

User friendly capabilities

Add new tools and data on the fly yourself

Future proof platform

Integrate seamlessly into your existing IT ecosystem

Make faster, more accurate decisions

Use context to improve decision accuracy across the organization

Omnichannel engagement

Connect data from across physical and online customer touchpoints

Keep data secure

Ensure consumer data privacy and regulatory compliance

Improve employee productivity

Automate manual customer engagement and data management processes

IQ Engage

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