JLL and Coniq have pulled together a report on the effects of food, dwell time and spend…
– Malls will allocate 20% of space to food and beverage retailers in ten years’ time
– Shoppers who eat spend 18% more overall
– More Asian operators set to enter European malls to cater for new customers and ‘clean’ eaters
Over the last ten years, food & beverage (F&B) operators have doubled the amount of floorspace they take in shopping centres, from 7% to 15%, according to research from JLL
Across Europe, foodservice in shopping centres currently accounts for 15% of the total GLA (Gross Leasable Area). JLL predicts that this will rise to at least 20% in total over the next decade. Food is now recognised a key ingredient to increase dwell time in shopping centres. Figures show that customers who eat during a shopping centre trip spend on average 27 minutes longer across the shopping centre and spend 18% more in overall transactions.*
The trend for food ‘gourmetisation’ and a quest for new experiences is credited with the rise of F&B in retail. JLL also predicts there will be more demand for Asian food operators as malls cater for new customers from China and other Asian markets who have significantly expanded their overseas travel footprint. The UK, in particular, can expect additional Chinese travellers as a result of recent visa relaxation, which is likely to increase tourism. Ippudo, a Japanese noodle chain, recently opened stores in London, testimony to this rising demand for Asian food, which also satisfies demand for ‘clean eating’ from calorie-conscious consumers. Jonathan Doughty, MD of Coverpoint, JLL’s food consulting business, commented: “In a new online world experience is king and gastronomy will be the social glue that will hold retail spaces of the future together. The rise in online sales means that consumers are looking for leisure and culinary experiences from their shopping centre visits as this is something that is still impossible to do online. Well-configured and complementary dining and drinking provision can add real diversity and vitality to major city markets worldwide, and can often boost consumers’ shopping experience and dwell time, as well as giving consumers a reason to keep coming back. This is only set to rise.”
For investors, retailers and landlords alike, this presents opportunity. Robert Bonwell, EMEA CEO of Retail at JLL, added: “The retail narrative at the moment is physical versus online, however the growth of food and beverage highlights the opportunity that exists for restaurants and food offerings that can tap into new eating and leisure trends.”
Other key consumer trends that are impacting the food & beverage sector include:
Gourmetisation: The increasing desire from consumers for a deluxe dining experience, with a basic product being elevated to the next level. There is also an emerging trend for hybrid food; the combining of two basic products to create something new. A prime restaurant example is Sushi Samba, which offers a hybrid of Japanese, Peruvian and Brazilian food. A product example is the ‘cronut,’ a cross between a doughnut and a croissant, from Rinkoff bakery.
Service mixology: There are emerging combinations of service and self-service in restaurants, with increased self-service in mass-market dining. This calls for staff having more engagement, knowledge and prowess. Examples include Vapiano where your order is loaded onto a card and paid for on exit.
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual fee revenue of $4.7 billion and gross revenue of $5.4 billion, JLL has more than 230 corporate offices, operates in 80 countries and has a global workforce of approximately 58,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3.4 billion square feet, or 316 million square meters, and completed $118 billion in sales, acquisitions and finance transactions in 2014. Its investment management business, LaSalle Investment Management, has $57.2 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
Coniq are specialists in loyalty and customer engagement for Shopping Centres, Retail, BIDs and Hospitality. Coniq’s proprietary data-driven marketing and loyalty platform allows for multi-tenant redemption, making loyalty seamless across multiple POS environments.
Supported and managed by Coniq’s customer and tenant engagement teams, the Coniq platform provides multi-channel marketing, data analysis and reporting across online and offline campaigns. Founded by entrepreneur Ben Chesser, Coniq works with 20+ shopping centres, over 650 retail and hospitality brands, and many town centres. Coniq’s shopping centre clients include Land Securities, Value Retail, Capco and Meyer Bergman.
*Data provided by Coniq
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